1. Information We Collect

We collect various types of personal data, depending on how you interact with us:

A. Personal Information You Provide

• Contact Information: Name, email address, phone number, mailing address.
• Payment Details: When making a purchase, we collect billing information (e.g., Stripe).
• Health-Related Information: If you book mental health services, retreats, or consultations, we may collect health-related data (subject to HIPAA compliance).
• Account Details: If you create an account, we may store login credentials.

B. Information Collected Automatically

• Device & Browsing Data: IP address, browser type, device type, operating system.
• Cookies & Tracking Technologies: To improve user experience and for analytics (see Section 7: Cookies & Tracking).

C. Information from Third Parties

We may collect data from external sources, such as:

• Social Media Platforms: If you interact with our social media pages.
• Marketing Partners & Advertisers: If you engage with our content through third-party marketing efforts.

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2. How We Use Your Information

We use your data for the following purposes:

• To Provide Services: Process payments, schedule sessions, and facilitate services.
• To Personalize Your Experience: Tailor content, recommendations, and offers.
• To Comply with Legal Requirements: Respond to requests from authorities, prevent fraud, and enforce policies.
• For Marketing & Communication: Send promotions, newsletters, and updates (you can opt-out anytime).

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3. How We Share Your Information

We do not sell your data. However, we may share your information with:

• Service Providers & Partners: Payment processors (e.g., Stripe), scheduling platforms, marketing partners.
• Legal & Compliance Requirements: If required by law, to protect rights, or prevent fraud.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred.

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4. Your Privacy Rights

Depending on your location, you have specific rights over your data:

CCPA/CPRA (California Users) Rights

• Know & Access Data: Request details about what data we collect.
• Opt-Out of Data Sales: We do not sell your personal data.
• Deletion Request: Request that we delete your information.

GDPR (EU/EEA Users) Rights

• Access & Correction: Request a copy or correct inaccurate data.
• Erasure (Right to Be Forgotten): Ask us to delete your data.
• Objection & Restriction: Restrict or object to certain processing activities.

To exercise your rights, email us with your request.

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5. Data Security & Protection

We take appropriate security measures to protect your data, including:

• Encryption: Secure data transmission via SSL.
• Access Control: Restricting access to authorized personnel.
• Secure Storage: Protecting personal and payment information.

However, no system is 100% secure. If a data breach occurs, we will notify affected users in compliance with applicable laws.

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6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

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7. Cookies & Tracking Technologies

We use cookies to enhance user experience and analytics. You can manage or disable cookies through your browser settings. For more information about cookies, visit http://www.allaboutcookies.org. You can also learn more about Google's privacy practices at https://www.google.com/intl/en/policies/privacy/ and opt-out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout. Additionally, you can learn more about online advertising practices by visiting http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

To manage ad preferences, visit:

• Facebook Ads Settings: https://www.facebook.com/settings/?tab=ads
• Google Ad Settings: https://www.google.com/settings/ads/anonymous
• Bing Personalized Ads: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
• General Opt-Out: Digital Advertising Alliance
• Automattic Privacy Policy: https://automattic.com/privacy/

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8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before submitting personal data.

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9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has provided personal data, contact us to remove it.

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10. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated "Effective Date."

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11. Contact Us

For any privacy-related inquiries, contact us at:admin@renewpsychotherapycenter.com or (717) 743-0765